Record Every Call with Precision. Monitor. Comply. Improve.
From PRI and Analog to IP-based recording, VoIP Savvy's Voice Logger gives you a powerful tool to capture conversations, monitor quality, and meet compliance.
What is a Voice Logger?
A Voice Logger is a software and hardware-based solution that records, stores, and organizes phone conversations in a searchable, secure, and compliant manner. Whether for quality control, training, or regulatory requirements, VoIP Savvy's Voice Logger ensures every critical conversation is safely recorded — without disrupting your telephony infrastructure.
Recorded audio files can be saved in .wav, .mp3, or .gsm formats, and easily filtered by agent, number, duration, or date.
Types of Voice Logger Systems
PRI Recorder
VoIP Savvy's PRI Logger taps into E1 PRI lines (30 channels per trunk) and records calls across all channels, regardless of PBX brand or service provider.
- Logs all 30 channels per E1
- Call details with number, duration, timestamp
- Searchable database with filters
- Remote access over LAN
- Extension-wise call identification
- Real-time monitoring supported
- Scalable for high call volumes
Analog Line Recorder
A PC-based recorder that captures conversations from trunk or extension analog lines. Available in 1–32 port configurations.
- Logs incoming/outgoing/failed calls
- Call ID, duration, time stamps
- Easy plug-and-play deployment
- Manageable via any networked computer
- Web-based search and playback
IP Recorder (RTP-Based)
Capture live RTP voice streams from IP phones or SIP trunks — no hardware tapping required.
- Passive recording via port mirroring
- Supports multiple codecs (G.711, G.722, Speex, GSM, etc.)
- Compatible with Cisco, SIP PBXs, etc.
- Captures metadata: direction, duration, agent, number
- Operates independently of PBX function
Business Benefits
Quality Control & Feedback
Understand real conversations to improve agent tone, scripts, and customer response.
Sales Training
Use real-world calls to train new agents and standardize performance.
Customer Satisfaction
Instantly resolve disputes with access to recorded evidence of what was said and when.
Performance Reviews
Let agents listen to their own calls for self-assessment and coaching.
Compliance & Legal
Essential for regulated industries like finance, insurance, logistics, and healthcare. Ensure you're meeting audit, legal, and security standards.
Core Capabilities Across All Logger Types
Multi-format audio file support (.wav, .gsm, .mp3)
Advanced search: by time, number, duration, agent
Download, delete, or archive recordings
Access via web-based UI
Real-time monitoring
Voice tagging and classification
Secure local or network-based storage
Integration with CRM and Ticketing systems
24/7 Technical Assistance
Our support engineers are available round the clock to help with deployment, updates, and troubleshooting of your Voice Logger systems.
About VoIP Savvy
VoIP Savvy is a unified communication company delivering open-standard tools for IP telephony, contact centers, AI bots, CRMs, and call logging systems. We combine reliability with flexibility — and never lock you into proprietary hardware.
Ready to Secure Every Conversation?
Discover how VoIP Savvy Voice Logger can help you monitor quality, ensure compliance, and improve performance
Book a Demo