Future-Ready Contact Center Software – All Channels, One Interface
Deliver exceptional customer experiences with VoIP Savvy's omni-channel contact center platform — manage voice, chat, email, and more from a single screen.
Solution Overview
VoIP Savvy's Contact Center Solution empowers businesses to handle high volumes of interactions while reducing customer wait times by up to 40% and telecom costs by 60%. With seamless inbound, outbound, and blended calling, real-time agent monitoring, and full webchat/email/social integration, your support team is always in control — from anywhere, on any device.
What Makes It Better
Omni-Channel Support — Handle calls, chat, email, and more
60% Lower Costs — Thanks to open-source architecture
Mobile-Ready Admin Apps — Real-time call center monitoring
Security First — TLS, SRTP, SIP over secure sockets
Globally Accessible — Agent interface in 17+ languages
No Vendor Lock-In — 100% open standards: Asterisk, SIP, WebRTC
Core Features
Call Management
- ACD (Automatic Call Distribution)
- IVR (Multi-level, self-service)
- Predictive & Power Dialer
- WebRTC Softphone
- Secure HD Call Recording
Routing & Analytics
- Sticky Agents & Smart Routing
- Real-Time Reports & Dashboards
- Call Monitoring & Disposition
- Least Cost Routing (LCR)
- Auto MIS Mail Notifications
Communication Tools
- WebChat & Internal Chat
- Voicemail & Call Conferencing
- International Numbering
- DND Scrubbing
- Admin Web Portal
Add-On Modules
Voice Broadcasting
Automated voice message campaigns
Click-to-Call Widget
WebRTC-based calling from your website
Helpdesk Integration
Ticketing system integration
High Availability
Real-time data replication for maximum uptime
WhatsApp Integration
WhatsApp Business Integration
Deployment Options
Cloud Contact Center
Launch-ready in under 36 hours. Supports 5 to 5,000 agents — scale as needed. Bring your own GSM/SIP/PRI trunk.
- No local hardware needed
- Geo-distributed agent support
- Encrypted voice and real-time analytics
- Auto-failover and updates
On-Premise Contact Center
Fully installed at your premises. Scale up from 10 to 5,000 agents, with upgrade options.
- High-availability setup
- Real-time replication
- LAN/Firewall optimized
- Control over all network traffic
Integrations
Communication Tools
- Gmail
- Outlook
- MS Teams
- Slack
- Shopify
CRMs & ERPs
- Salesforce
- ZOHO
- VTiger
- SugarCRM
- Odoo
- Freshworks
- Kapture
Use Case Snapshots
Healthcare
Appointment booking & follow-up via voice + chat
eCommerce
Abandoned cart callbacks + WhatsApp support
Banking
Secure customer verification with multilingual IVR
Government
Citizen query management across phone + email
24/7 Technical Assistance
Our certified engineers monitor and assist your systems round-the-clock for maximum uptime and performance.
About VoIP Savvy
VoIP Savvy is a next-gen unified communication provider delivering secure, scalable, Asterisk-based contact center platforms. We specialize in open-standard deployments, so you'll never get locked into proprietary systems.