Enhance Customer Experience with Intelligent IVR
Automate your call flows, personalize caller journeys, and never miss a lead — with VoIP Savvy's easy-to-use, multi-level IVR solution.
What is IVR?
Interactive Voice Response (IVR) is a telephony system that interacts with callers using pre-recorded messages and keypad input (DTMF). When someone calls your business, IVR can guide them to the right department, gather data, or automate a task — without human intervention.
Whether it's routing a sales inquiry, verifying an order, or collecting feedback, IVR systems improve customer experience while reducing overhead.
Why Choose VoIP Savvy IVR?
Personalized Greetings
Play dynamic greetings based on caller history. First-time callers hear a warm welcome, returning users get straight to what matters.
Gather Feedback & Improve CX
Automate post-call surveys and collect user insights to optimize your service flow.
Never Miss a Call
Outside business hours? Play a professional message, route to voicemail, and forward transcripts to email — ensuring no opportunity is lost.
IVR Payments & Verifications
Enable payment or order confirmation over call using secure DTMF tones. Useful for cash-on-delivery, subscriptions, or bill reminders.
Local Language Support
Deliver messages in your customer's preferred language — build trust and reduce confusion with multi-language IVR options.
Boost Efficiency
Automate repetitive calls like order status, appointment confirmations, and FAQ queries. Let your team focus on what truly matters.
Key Features
Custom Greetings
Multi-Language Voice Prompts
Music on Hold
Voicemail via Phone or Web
SIP, Analog, T1, ISDN Support
G711, G729, GSM Codec Compatibility
Built-in Conferencing
Up to 9 Levels/Sublevels of IVR
Add-On Features
CDR (Call Detail Reports)
Voice Logger
Web-Based Reporting Dashboard
Unlimited IVR Flows
Text-to-Speech Support
DTMF Detection
Voicemail-to-Email
Voice Messaging
Call Transfer Options
Database/API Integration
Use Cases
Customer Support
Route callers directly to support tier needed
Order Status Updates
Self-service status check using order ID
COD Verification
Confirm deliveries before dispatch via IVR
Feedback Collection
Run post-call surveys for customer insights
Lead Routing
Forward sales calls to agents or regions
Payment Reminders
Automate overdue bill reminders
Multi-Language Access
Serve diverse callers in their native tongue
24/7 Technical Assistance
Our support team is available around the clock to assist you with setup, troubleshooting, and performance tuning.
About VoIP Savvy
VoIP Savvy delivers unified communication platforms that help businesses automate voice, messaging, and customer service. Built on open standards like Asterisk and WebRTC, our tools provide enterprise-grade functionality without vendor lock-in.
Ready to Automate Your Customer Experience?
Discover how VoIP Savvy IVR can transform your call handling and improve customer satisfaction
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