Frequently Asked Questions
What is VoIP Savvy?
VoIP Savvy is an enterprise telecom company delivering open-source VoIP solutions, cloud IP PBX, contact center platforms, IVR, and CRM integrations across the Middle East, Africa, and Asia. We provide secure, scalable, and customizable communication systems for businesses of all sizes.
Is VoIP Savvy based in Saudi Arabia?
Yes. VoIP Savvy is headquartered in Riyadh, Saudi Arabia, with regional teams in India, and a growing presence across UAE, Qatar, Nigeria, Kenya, Ghana, and other parts of Africa and the Middle East.
Do you support open-source VoIP platforms like Asterisk and FreePBX?
Absolutely. We specialize in Asterisk-based deployments and offer SLA-backed support for FreePBX, Issabel, ViciDial, GOautodial, FusionPBX, and OpenSIPS/Kamailio. Our team can assist with dialplans, SIP trunking, clustering, call flows, and WebRTC.
What makes VoIP Savvy different from traditional telecom providers?
VoIP Savvy delivers enterprise-grade communication tools with the freedom of open-source platforms. Unlike proprietary PBX vendors, we give you full control, no license fees, and support for BYOC (Bring Your Own Carrier). We also offer real-time API integrations, AI automation, and modular CRM/ERP compatibility.
What countries or regions does VoIP Savvy serve?
We support clients across:
● Saudi Arabia, UAE, Qatar, Oman, Kuwait, Bahrain
● India, Sri Lanka, Nepal
● Nigeria, Kenya, Ghana, Côte d’Ivoire, Rwanda, Morocco, Burkina Faso, South Africa
Our platforms are hosted globally with 99.99% uptime, Arabic UI support, and local language enablement for MENA and Africa.
Can I integrate VoIP Savvy with my existing CRM or ERP?
Yes. We offer deep integrations with Salesforce, Zoho, Vtiger, HubSpot, Odoo, SAP, Oracle, and industry tools like Opera PMS and Fidelio. Our systems support click-to-call, popups, ticketing, and workflow automation.
What kind of support do you provide for open-source call center platforms?
We provide 24/7 SLA-based remote support for call center platforms like ViciDial, GOautodial, Issabel, and Elastix. This includes setup, campaign management, clustering, SIP trunk configuration, and performance monitoring.
Do you provide SIP trunking and BYOC compatibility?
Yes. You can bring your own SIP carrier, and our systems support multi-carrier SIP trunking, failover, call routing, and Codec optimization (G.729, Opus, etc.).
How secure is your VoIP infrastructure?
All our systems include:
● TLS/SRTP encrypted voice traffic
● Data hosted in Tier-3+ compliant data centers
● Firewall + ACL management
● Daily backups + real-time monitoring
● GDPR & HIPAA-ready configurations
How quickly can I go live with VoIP Savvy?
Cloud deployments are typically live in 1–3 business days. On-premise and hybrid setups with CRM/ERP integrations may take 5–10 days depending on complexity.
How do I become a VoIP Savvy channel partner or reseller?
Visit our Partner Program page to apply. We offer programs for:
● Resellers
● System integrators
● Telecom/ISP partners
● Managed service providers (MSPs)
Benefits include high-margin commissions, co-marketing, technical training, and priority support.
What industries do you serve?
We work with:
● Call Centers, BPOs, Telecom Operators
● Healthcare & Telemedicine
● Education (Schools, Colleges, Universities)
● Retail, Hospitality, Real Estate, and Government
Our platforms are used by both SMBs and large enterprises looking for multi-location, multilingual, and high-availability communication.